Brand Protection

Counterfeits and Unauthorized Sales

We are committed to producing quality products with a fine regard for detail. To ensure the integrity of Herschel Supply products, we have implemented strict quality control standards and have partnered with trusted distributors and retailers around the world. This established relationship with authorized retailers ensures that our customers receive exceptional service and quality products, along with a Limited Lifetime Warranty on most products.

Herschel Supply’s success has made it a target of counterfeiters and unauthorized retailers selling inferior products to unsuspecting customers. When Herschel-branded products or look-alikes are purchased from unauthorized retailers, we cannot guarantee the quality or authenticity of the products, making them ineligible for Herschel Supply’s warranty protection. This is why warranty claims must be accompanied by acceptable proof of purchase from an authorized Herschel Supply retailer. Unfortunately, we regularly hear from customers who accidentally purchased counterfeit products online.

We encourage customers to avoid purchasing Herschel Supply products from unauthorized retail channels such as flea markets, discount websites and third-party marketplaces. Aside from the risk of receiving inferior products (or no products at all), personal information and credit card details may be vulnerable to theft or fraud, and proceeds from these purchases may be utilized to fund illegal activities

If you suspect that a company or individual is advertising or selling counterfeit or unauthorized Herschel Supply products, please contact us at legal@herschel.com.

If you suspect that you have been sold counterfeit Herschel Supply products, you are likely eligible for a full refund of the purchase price. For more information and to file an official report, please contact the Canadian Anti-Fraud Centre at fake@antifraudcentre.ca.