Overall rating: 4.2349396 / 5 from 166 reviews.
The Herschel Survey Backpack is praised for its sleek design, stylish appearance, and perfect size, making it a convenient choice for campus commutes. While its quality and color are highly appreciated, some customers find the straps uncomfortable and the space limited.
Review topics: ["color","zipper","quality","feels","design","size","pockets","bag","looks","straps","material","backpack","style","stitching","fit","space","shape","durability","customer service","herschel","use","system","compartment"].
"I bought this backpack and once I receive it, I thought it was too simple for the price. The materials and quality are quite regular. So I decided to return it. The thing is that the return costs are on the customer. Also the process is complicated. More almost a week has passed since they received the package in their facilities and I have no news of my refund. First and last time I buy something from Hershel for sure"
"Le sac est très bien, le problème c'est le service après vente. J'ai commandé un sac en prévision de la rentrée scolaire. J'ai passé ma commande le 2 août et j'ai finalement reçu mon sac le 23 août ! J'ai dû contacter le service à la clientèle plusieurs fois,, on me répétait les mêmes choses et on voulait me faire attendre encore. Un delai de 3 semaines pour recevoir un sac à l'intérieur du même pays, c'est beaucoup trop long. Je ne rachèterai plus de cette compagnie, à moins de trouver l'objet en magasin."
"Took a few days longer than expected but I believe it was the fault of fed ex as it was at a facility for a few days which made the delivery late. However the bag is great! My son loves the look of it and the size is perfect for all of his college needs."
"The backpack's color is quite striking, and its minimalist design is appealing. I appreciate its well-proportioned size, which is neither excessively large nor small."
"I thought the bag would have the pull string inside. Pics seen didn’t show that."
"I want to us this bag for transporting my sketch book and supplies and I don't have to worry about rounded corners"
"Very happy with the backpack! It arrived fast. It's made of thick, stiff canva, the stitches are solid and well made. It looks like a backpack that will last many years 🤞🏼🤞🏼🤞🏼"
"I ordered this August 3rd. Tracking has not been updated in almost 1 week. Had to get different backpack for school. Talked to your AI bot for refund and never got contacted by human."
"Feels flimsy, like it won’t hold up. No internal pockets. No clasp at the top. Very nice looking but not practical."
"More compact than I was lead to believe"
