Excellent
"This is my third backpack and the best so far. The best customer support I have experienced so far. Very fast and professional."
Product Features
Quick Top-Lid Access
Side-Entry Convenience
Organized Interior
Overall rating: 4.336066 / 5 from 366 reviews.
AI Generated Review Summary
The Herschel Little America™ Mid Backpack is praised for its excellent design, high-quality material, and perfect size. Customers appreciate its fit and the functionality of its pockets, though feedback on customer service and straps is mixed.
Summary topics
- Appearance (10%): It was noted by customers that the product has a great look and fits everything they could possibly need.
- Size (18%): Many customers stated that the size of the bag is perfect, with some mentioning it as "perfect" or "great."
- Quality (19%): A significant number of customers stated that they love the quality of the backpack and find it amazing.
- Pockets (10%): In general, customers appreciate the side pockets for water bottles and the multi-use pockets for carry-on items.
Review topics: [color, quality, size, problem, pockets, looks, straps, feels, material, customer service, style, bag, fit, design, zipper, backpack, fabric, structure, padding, volume, construction, details, weight, space, compartment, holds, use, pack, sleeve, access].
Review highlights
- "Great bag I’m very happy with the size, quality, and service" —
- "Overall great smart look, definitely premium quality" —
- "The materials are high quality and the backpack is comfortable." —
Reviews
best costumer service
"I started the process with little hope of fixing my old backpack. But before throwing it away I decided to give it a shot. It was at that moment that started one of the best costumer services I dealt with in a long time. Thank you Christine for you kindness, patience and professionalism throughout the all process. Amazing. That kind of service is what makes us buy from you guys again. Thank you"
Backpack
"The bag is functional, compact, lightweight and I would definitely recommend it"
Perfect for daily use
"Absolutely love this Herschel Little America Mid-Volume backpack! The size is perfect—not too bulky but fits all my daily essentials. The quality feels premium and the burgundy color looks amazing. Highly recommend"
Terrible experience
"I made the purchase in-store to have the convenience of receiving the product at home. The product was delivered to the wrong address, and customer service told me to go to the post office and open a claim, then inform them. To me, this is absurd. They made the mistake, and now I’m the one who has to fix it. Instead, they should not only give me a partial refund but also send the product to the correct address as soon as possible. The priority should be making sure the customer receives the product they bought, and only after that investigate what happened on the enterprise's own."
Good backpack
"Good backpack"
Good Looking Bag / Cheap Material
"I have had the bag for a little over a year now, and the Synthetic leather on the front flap of the bag has cracked. I only use the bag to carry my notebooks and my laptop, so I wasn't pushing the bag to its absolute limits and exposing it to Mother Nature. If I could go back in time to change my mind on the purchase, I'd probably buy a North Face backpack, knowing it doesn't have cheap synthetic leather that would last a year max. The good thing about the bag is that it looks aesthetic when it is full, and it has a lot of space / compartments."
