Hip Packs

Shipping

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Warranty

We stand behind the quality of our bags, hardshell luggage and accessories with a Limited Lifetime Warranty — our guarantee that every Herschel Supply item is free of material and manufacturing defects. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Herschel Supply retailer and subject to applicable laws.

Returns

30 Day Return Policy

• • Not quite right for you? No problem — Our 30 Day Return policy gives you time to make sure the item you purchased is perfect for all the journeys you’re taking.
• • Customers are responsible for all shipping expenses on the return of Herschel Supply products. Visit our Return Fees section for details.
• • Returned items must be unused and unwashed with the original tags attached.

100 Day Return Policy

• • Not quite right for you? No problem — Our 100 Day Trial policy gives you time to make sure it’s perfect for all the trips you’re taking.
• • Customers are responsible for all shipping expenses on the return of Herschel Supply products.
• • Returned items must be unused with the original tags attached.
• • Our 100 Day Trial policy is void if your luggage has been used in transit.
• • *This policy only applies to our range of Herschel Heritage™ Hardshell Luggage.

Return Fees

• • Please note, you are responsible for organizing your return shipping and covering all expenses incurred during the return process.
• • All items must be returned unused, unwashed and with the original tags attached.
• • Once returned, the condition of the product is left to the discretion of Herschel Supply.
• • Refunds will be issued to the original method of payment.